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shop nowTerms & Conditions – Ashley Furniture
Welcome to Ashley Furniture,
We are committed to providing the best experience to our valued customers. We believe that transparency and trust are the foundation of our relationship with you. These policies are designed to clearly outline the processes of purchase, return, exchange, maintenance, delivery, special orders, and payment to ensure your full satisfaction.
1. Return, Exchange, and Maintenance Policy
Original Sales Order:
The original sales order must be presented when requesting a return, exchange, or maintenance.
Return or Exchange After Delivery:
Products cannot be returned or exchanged after delivery.
Undelivered Products:
Customers may return undelivered items within 3 days or exchange them within 6 days for the same or higher value, from the date of the sales order—provided this is done at least 3 days before the scheduled delivery date, and the items were not custom-made or manufactured based on customer specifications.
Promotional Periods & Discounts:
During promotional and discount periods, customers are entitled to a one-day return or exchange from the date of the sales order.
Manufacturing Defects:
Products with manufacturing defects or those that do not match the invoice may be returned or exchanged upon delivery, provided they are returned using the same delivery method. The following items are non-returnable/non-exchangeable: rugs, bed sheets, pillows, mattresses, accessories, and towels.
Final Clearance Items:
Final items (last pieces) purchased from the showroom and accepted in their current condition are not eligible for return or exchange.
Refund Procedure:
Refunds will be transferred to the customer’s account or issued as a cheque within 14 business days from the date of the return request approval.
Cheque Payments:
Invoices paid by cheque are not considered settled until the cheque has been successfully collected.
Damage or Loss After Inspection:
The company is not responsible for any damage, loss, or shortage of items after they are inspected and signed for by the customer or their representative, nor for items received but not installed.
Mattresses, Boxes & Shelves:
Prices for bedroom sets do not include mattresses, boxes, or shelves.
Order Accuracy:
Customers must verify the accuracy of their orders before leaving the showroom or finalizing the order online. No claims will be accepted for conditions that were not agreed upon in writing.
2. Payment & Storage Policy
Storage of Purchases:
Purchases can be stored free of charge for 30 days if 100% of the sales order value has been paid.
If the storage period exceeds 30 days, the invoice will be canceled, and a 20% storage fee will be deducted.
The customer cannot claim the same items after cancellation, but they may exchange for other products equal to the net invoice value after deducting storage fees.
3. Special Orders
Delivery or Pick-up Period:
The delivery or pick-up date for special orders will be set within a maximum of 180 working days from the contract date.
No Modification or Return:
Special orders or any of their components cannot be modified, returned, or exchanged.
Notification & Pick-up:
The company will notify the customer upon arrival of the special order. The customer must receive it within 10 days of the arrival date.
A storage fee of SAR 45 per day will be applied for delays beyond this period.
4. Delivery & Warranty Policy
Delivery & Installation Service:
The company offers free one-time delivery and installation in the following cities: Riyadh, Jeddah, Khamis Mushait, Jazan, Khobar, and Qassim.
Delivery Rescheduling:
Customers will be contacted before the agreed delivery date to confirm the address. If unreachable, the delivery will be rescheduled based on available slots.
Product Inspection on Delivery:
Customers must inspect items upon delivery, sign the delivery receipt, and note any comments or observations.
Warranty Coverage:
1-year warranty on bedroom sets and dining furniture.
5-year warranty on sofas (excluding fabrics).
Warranty covers maintenance only and does not include spare parts or damages caused by misuse.
Delivery Failure:
If the company fails to deliver the products, the customer is entitled to a full refund without any additional compensation.
Terms & Conditions for Previous Customers Offer – On the Occasion of Shop. Ashley Website Launch
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This offer is exclusive to previous customers only.
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The offer is valid on the website only and does not apply in showrooms or through any other channels.
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Customers will receive an instant discount of SAR 2,000 upon completing an order of SAR 5,000 or more (inclusive of VAT).
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This offer cannot be combined with any other promotions or discounts on the same order.
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The offer is valid for 5 days only, starting on September 11th at 4:00 PM and ending at the end of the specified period.
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The discount is only applicable to the account registered with the same phone number linked to the customer’s first invoice.
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The offer is valid for one-time use only per customer.
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If the customer uses this discount on their current order, they will not be eligible for a new discount even if their purchase value meets the required threshold again.
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Customers have the right to return products purchased using this offer and reuse the credited value during the offer validity period.
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The discount is personal to the customer and cannot be transferred, sold, or assigned to another person.
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The company reserves the right to cancel or reject any order if any attempt to misuse the offer is detected (such as creating multiple accounts for the same customer).
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The company reserves the right to amend or cancel the offer at any time without prior notice, in case of any violations or exceptional circumstances.